ANR Storage Company
Original Volume No. 1
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Effective Date: 04/01/2009, Docket: RP09-382-000, Status: Effective
Fourth Revised Sheet No. 131 Fourth Revised Sheet No. 131
Superseding: Third Revised Sheet No. 131
GENERAL TERMS AND CONDITIONS
2.6 Complaints: In the event that a Customer or potential
Customer has a complaint relative to service under Seller's
Tariff, the Customer shall:
(a) Provide a description of the complaint, verbally or in
writing, including the identification of the Storage
Request (if applicable), and communicate it to Seller.
Information regarding the appropriate contact personnel
is available via Seller's Internet Site.
(b) Within forty-eight (48) hours, or two Business Days,
whichever is later from the Day of receipt of a
complaint, Seller will respond initially to the complaint
and Seller shall respond in writing within thirty (30)
Days advising Customer or potential Customer of the
disposition of the complaint.
Contact information is available via Seller's Internet Site
for any person desiring information on the availability,
pricing, or other terms of the Storage Services.
2.8 Relationship with Affiliates:
Information on any facilities that Seller's storage function
employees share with any of the marketing function employees
of its affiliate(s) will be available on its Internet Site, in
accordance with the Commission's regulations.