Arlington Storage Company, LLC

First Revised Volume No. 1

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Effective Date: 11/08/2009, Docket: RP10-67-000, Status: Effective

Original Sheet No. 113 Original Sheet No. 113

GENERAL TERMS AND CONDITIONS

(Continued)

3.7 Complaints. In the event that a Customer or prospective Customer has a complaint relative

to service under this FERC Gas Tariff, the Customer or prospective Customer shall provide

a description of the complaint, including the identification of the service request

(if applicable), and communicate it to:

Ron Happach, Vice President, Commercial Operations

ARLINGTON STORAGE COMPANY, LLC

Two Brush Creek Boulevard

Kansas City, Missouri 64112

Telephone: (816) 714-5428

Facsimile: (913) 319-8082

e-mail: rhappach@inergyservices.com

ASC will respond initially within forty-eight (48) hours and in writing within 15 days of receipt of

the complaint advising Customer or a prospective Customer of the disposition of the complaint.

In the event the required date of ASC's response falls on a Saturday, Sunday or a holiday that affects

ASC, ASC shall respond by the next Business Day.

3.8 Information.

(a) Any person may request information on pricing, terms of storage, parking or wheeling

service or capacity availability by contacting ASC at the following:

Ron Happach, Vice President, Commercial Operations

ARLINGTON STORAGE COMPANY, LLC

Two Brush Creek Boulevard

Kansas City, Missouri 64112

Telephone: (816) 714-5428

Facsimile: (913) 319-8082

e-mail: rhappach@inergyservices.com

(b) Each Customer will be provided with a list of phone numbers for ASC's Gas dispatch and

control personnel, who are on-call 24-hours a day.

3.9 Construction of Facilities. ASC shall not be required to provide any requested service

under any Rate Schedule which would require construction or acquisition by ASC of new

facilities, or expansion of existing facilities.