Hardy Storage Company, LLC

Original Volume No. 1

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Effective Date: 04/01/2007, Docket: CP05-150-003, Status: Effective

Original Sheet No. 169 Original Sheet No. 169 : Effective

 

GENERAL TERMS AND CONDITIONS (Cont'd)

 

29. COMPLAINT RESOLUTION PROCEDURE

 

Any Customer or potential Customer may make a written complaint to

Seller, Attention: Vice President, Marketing, regarding any dispute between

Customer and Seller arising under this Tariff. Customer must specify each

reason for the dispute. Within two Business Days of receiving a complaint,

Seller shall provide an initial response to complainant, acknowledging

receipt of the complaint and requesting further information as appropriate.

Within 30 days after receipt of Customer's complaint, Seller shall appoint a

committee composed of the Vice President, Marketing, and any other necessary

personnel (Committee) to review the complaint and provide a written decision

to the complainant addressing each element thereof and, where appropriate,

recommending a course of action. In the event the complainant disagrees

with this determination and makes a written request for reconsideration or

clarification, specifying each reason the complainant disagrees with the

initial determination, the Committee shall consider such request and within

30 Days after receipt thereof shall render its final written decision to

complainant, addressing each element thereof and, where appropriate,

recommending a course of action.