National Fuel Gas Supply Corporation

Fourth Revised Volume No. 1

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Effective Date: 10/14/2004, Docket: RP04-591-000, Status: Effective

Fifth Revised Sheet No. 434 Fifth Revised Sheet No. 434 : Effective

Superseding: Fourth Revised Sheet No. 434

GENERAL TERMS AND CONDITIONS

22. COMPLAINT PROCEDURES

This Section 22 is required by 18 CFR 250.16:

Complaints by shippers and potential shippers concerning any

transportation or sales services offered by Transporter or any of

Transporter's transportation or sales practices and procedures

should be directed to Transporter's Vice President, Gas Supply, at

(716) 857-7889. Transporter will respond initially within 48 hours

and in writing within 30 days to such complaints. Any person

dissatisfied with the response received from the Vice President, Gas

Supply, should resubmit the complaint, in writing, to:

General Counsel

National Fuel Gas Supply Corporation

6363 Main Street

Williamsville, NY 14221