Maritimes & Northeast Pipeline, L.L.C.

First Revised Volume No. 1

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Effective Date: 06/15/2009, Docket: RP09-599-000, Status: Effective

Fourth Revised Sheet No. 301 Fourth Revised Sheet No. 301

Superseding: Third Revised Sheet No. 301

 

GENERAL TERMS AND CONDITIONS

(continued)

 

25. STANDARDS OF CONDUCT COMPLIANCE PROCEDURES

 

25.1 Informational Postings.

 

All information required to be posted pursuant to the

Commission's currently effective Standards of Conduct

regulations will be provided on Pipeline's Internet Web

site under Informational Postings. Such information will

be updated as required by applicable regulation(s) issued

by the Commission.

 

25.2 Complaint Procedures.

 

Complaints concerning Pipeline's compliance with Pipeline's

Standards of Conduct procedures should be communicated to

Pipeline with a designation that it is a Standards of

Conduct regulation complaint and shall contain a clear and

complete statement of the nature and basis of the

complaint, together with supporting documentation, if any.

Information regarding the appropriate contact personnel

shall be posted on Pipeline's Internet Web site. Pipeline

shall respond initially within forty-eight (48) hours and

in writing within thirty (30) Days to such complaints. In

the event the required date of Pipeline's response falls

on a Saturday, Sunday, or a holiday that affects Pipeline,

Pipeline shall respond by the next Business Day.