Maritimes & Northeast Pipeline, L.L.C.
First Revised Volume No. 1
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Effective Date: 06/15/2009, Docket: RP09-599-000, Status: Effective
Fourth Revised Sheet No. 301 Fourth Revised Sheet No. 301
Superseding: Third Revised Sheet No. 301
GENERAL TERMS AND CONDITIONS
25. STANDARDS OF CONDUCT COMPLIANCE PROCEDURES
25.1 Informational Postings.
All information required to be posted pursuant to the
Commission's currently effective Standards of Conduct
regulations will be provided on Pipeline's Internet Web
site under Informational Postings. Such information will
be updated as required by applicable regulation(s) issued
by the Commission.
25.2 Complaint Procedures.
Complaints concerning Pipeline's compliance with Pipeline's
Standards of Conduct procedures should be communicated to
Pipeline with a designation that it is a Standards of
Conduct regulation complaint and shall contain a clear and
complete statement of the nature and basis of the
complaint, together with supporting documentation, if any.
Information regarding the appropriate contact personnel
shall be posted on Pipeline's Internet Web site. Pipeline
shall respond initially within forty-eight (48) hours and
in writing within thirty (30) Days to such complaints. In
the event the required date of Pipeline's response falls
on a Saturday, Sunday, or a holiday that affects Pipeline,
Pipeline shall respond by the next Business Day.