Texas Eastern Transmission, L P

Seventh Revised Volume No. 1

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Effective Date: 11/16/2009, Docket: RP10-53-000, Status: Effective

Third Revised Sheet No. 633 Third Revised Sheet No. 633

Superseding: Second Revised Sheet No. 633

 

GENERAL TERMS AND CONDITIONS

(Continued)

 

16. STANDARDS OF CONDUCT COMPLIANCE PROCEDURES

 

This Section describes the information required by the Commission's

Standards of Conduct regulations.

 

16.1Informational Postings

 

All information required to be posted pursuant to the Commission's

currently effective Standards of Conduct regulations will be provided

on Pipeline's Internet Web site under Informational Postings. Such

information will be updated as required by applicable regulation(s)

issued by the Commission.

 

16.2Complaint Procedures

 

Complaints concerning Pipeline's compliance with Pipeline's Standards

of Conduct procedures should be communicated to Pipeline with a

designation that it is a Standards of Conduct regulation complaint and

shall contain a clear and complete statement of the nature and basis

of the complaint, together with supporting documentation, if any.

Information regarding the appropriate contact personnel shall be

posted on Pipeline's Internet Web site. Pipeline shall respond

initially within forty-eight (48) hours and in writing within thirty

(30) Days to such complaints. In the event the required date of

Pipeline's response falls on a Saturday, Sunday, or a holiday that

affects Pipeline, Pipeline shall respond by the next Business Day.

 

16.3[Reserved for Future Use]