Phillips Gas Pipeline Company
First Revised Volume No. 1
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Effective Date: / / , Docket: RS92- 47-001, Status: Effective
Original Sheet No. 7 Original Sheet No. 7 : Superseded
3.3 PGPL will review each such complaint, will respond initially
within 48 hours and respond in writing within thirty (30) days.
The Shipper or Potential Shipper will be notified in writing,
within sixty (60) days of the date of receipt of the written
complaint, of the results of the review.
3.4 If the Shipper or Potential Shipper, upon receipt of the result
of PGPL's complaint review, is not satisfied with the results,
that person is encouraged to recontact PGPL promptly in
writing to request further consideration such that PGPL and
the complainant may settle between themselves.
3.5 The Shipper or Potential Shipper, if unable to achieve a
satisfactory complaint resolution with PGPL, may file a
complaint with the Federal Energy Regulatory Commission.
4. PROCEDURES USED BY PGPL TO INFORM AFFILIATED AND
NONAFFILIATED SHIPPERS AND POTENTIAL SHIPPERS
4.1 Information about the availability and pricing of transportation
service may be obtained in the following ways: