Phillips Gas Pipeline Company

First Revised Volume No. 1

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Effective Date: / / , Docket: RS92- 47-001, Status: Effective

Original Sheet No. 7 Original Sheet No. 7 : Superseded

 

 

3.3 PGPL will review each such complaint, will respond initially

within 48 hours and respond in writing within thirty (30) days.

The Shipper or Potential Shipper will be notified in writing,

within sixty (60) days of the date of receipt of the written

complaint, of the results of the review.

 

3.4 If the Shipper or Potential Shipper, upon receipt of the result

of PGPL's complaint review, is not satisfied with the results,

that person is encouraged to recontact PGPL promptly in

writing to request further consideration such that PGPL and

the complainant may settle between themselves.

 

3.5 The Shipper or Potential Shipper, if unable to achieve a

satisfactory complaint resolution with PGPL, may file a

complaint with the Federal Energy Regulatory Commission.

 

 

4. PROCEDURES USED BY PGPL TO INFORM AFFILIATED AND

NONAFFILIATED SHIPPERS AND POTENTIAL SHIPPERS

 

4.1 Information about the availability and pricing of transportation

service may be obtained in the following ways: