Phillips Gas Pipeline Company

First Revised Volume No. 1

Effective Date: 06/01/1993, Docket: RS92- 47-003, Status: Effective

Original Sheet No. 6 Original Sheet No. 6 : Effective

2. VALID REQUEST FOR TRANSPORTATION SERVICE

The specific information and format required from a shipper for a

valid request for service is located in Section 17, "Requests for

Transportation" of the General Terms and Conditions, PGPL's FERC

Gas Tariff, First Revised Volume No. 1.

3. PROCEDURES USED TO ADDRESS AND RESOLVE

COMPLAINTS BY SHIPPERS AND POTENTIAL SHIPPERS

3.1 PGPL will endeavor to respond to and resolve complaints by

Shippers and Potential Shippers regarding service, requests for

service or requests for information about service on an informal

basis in a timely and satisfactory manner. If, however, a

Shipper or Potential Shipper finds the informal procedure

inadequately resolves complaint(s) or question(s) and elects to

file a written complaint with PGPL, the procedures described

in Sections 3.2 through 3.4 should be followed.

3.2 Any Shipper or Potential Shipper who desires to submit a

written complaint regarding service, a request for service or a

request for information about service should report such

complaint with sufficient details, in writing to:

James T. Webster, President

Phillips Gas Pipeline Company

P. O. Box 1967

Houston, TX 77251-1967

or for hand delivery only, to

6330 W. Loop South, Room 918

Bellaire, TX 77401