Midwest Gas Storage, Inc.
First Revised Volume No. 1
Contents / Previous / Main Tariff Index
Effective Date: 05/15/1994, Docket: CP90-454-004, Status: Effective
Original Sheet No. 532 Original Sheet No. 532 : Effective
15.3 Complaint Procedures:
(a) For the purposes of FERC Order No. 497, all oral and
written complaints should be directed to:
Midwest Gas Storage Inc.
10 South Riverside
Chicago, Illinois 60606
Attn: Director of Marketing
Phone: (708) 448-3681
(b) Midwest will log the complaint and identify the
following on the log:
1. Name of complainant.
2. Date the complaint was received by Midwest.
3. Specific subject of complaint.
(c) The recipient of the complaint will contact the
appropriate person for further review/resolution.
Midwest will respond initially to the complainant
within 48 hours of the complaint. Midwest will then
respond in writing to the complainant within 30 days
of receipt of the complaint. The response shall
indicate the validity of the complaint and what
corrective actions, if any, should be taken.
(d) Midwest will then update its complaint log to reflect
that a response has been issued.
15.4 Availability and Pricing of Capacity: Information
concerning (i) the availability and pricing of service and
(ii) capacity on Midwest's system may be obtained via
Midwest's EBB. Procedures for accessing Midwest's EBB are
described in Section 14 of these General Terms and