Midwest Gas Storage, Inc.

First Revised Volume No. 1

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Effective Date: 05/15/1994, Docket: CP90-454-004, Status: Effective

Original Sheet No. 532 Original Sheet No. 532 : Effective

 

 

15.3 Complaint Procedures:

 

(a) For the purposes of FERC Order No. 497, all oral and

written complaints should be directed to:

 

Midwest Gas Storage Inc.

10 South Riverside

Chicago, Illinois 60606

Attn: Director of Marketing

Phone: (708) 448-3681

 

(b) Midwest will log the complaint and identify the

following on the log:

 

1. Name of complainant.

2. Date the complaint was received by Midwest.

3. Specific subject of complaint.

 

(c) The recipient of the complaint will contact the

appropriate person for further review/resolution.

Midwest will respond initially to the complainant

within 48 hours of the complaint. Midwest will then

respond in writing to the complainant within 30 days

of receipt of the complaint. The response shall

indicate the validity of the complaint and what

corrective actions, if any, should be taken.

 

(d) Midwest will then update its complaint log to reflect

that a response has been issued.

 

15.4 Availability and Pricing of Capacity: Information

concerning (i) the availability and pricing of service and

(ii) capacity on Midwest's system may be obtained via

Midwest's EBB. Procedures for accessing Midwest's EBB are

described in Section 14 of these General Terms and

Conditions.