Pine Needle LNG Company, LLC

Original Volume No. 1

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Effective Date: 02/27/2005, Docket: RP05-167-000, Status: Effective

Second Revised Sheet No. 90 Second Revised Sheet No. 90 : Effective

Superseding: Substitute Original Sheet No. 90

GENERAL TERMS AND CONDITIONS

(Continued)

 

30. COMPLAINT PROCEDURES

 

30.1 Customers are encouraged to work with Pine Needle to resolve problems on an informal

basis prior to filing a formal complaint.

 

30.2 In the event of an unresolved problem, Customer should submit a complaint in writing

to Pine Needle at the following address:

 

Pine Needle LNG Company, LLC

c/o Pine Needle Operating Company

Attention: Director, Customer Services

2800 Post Oak Boulevard

Houston, Texas 77056

P. O. Box 1396

Houston, Texas 77251-1396

 

30.3 Pine Needle will respond orally to the complaint within 48 hours of receipt thereof,

and respond in writing within 30 days of receipt thereof setting forth the conclusions

reached by Pine Needle and the actions, if any, that will be undertaken.

 

30.4 The parties' participation in the foregoing procedures shall not be construed as a

waiver of any legal or administrative rights which the parties may have.

 

31. EXTENSION OF SERVICE AGREEMENT

 

Prior to the expiration of the term of a Part 284 service agreement and prior to Pine Needle

posting the availability of capacity under Pine Needle's Right of First Refusal provisions,

if applicable, Pine Needle and Customer may mutually agree to an extension of the term of the

service agreement (the exact length of which is to be negotiated on a case-by-case basis, in

a not unduly discriminatory manner).