Saltville Gas Storage Company L.L.C.

Original Volume No. 1

Effective Date: 06/15/2009, Docket: RP09-597-000, Status: Effective

Third Revised Sheet No. 147 Third Revised Sheet No. 147

Superseding: Second Revised Sheet No. 147

GENERAL TERMS AND CONDITIONS

(Continued)

21. STANDARDS OF CONDUCT COMPLIANCE

This Section describes the information required by the Commission's

Standards of Conduct regulations.

21.1 Informational Postings

All information required to be posted pursuant to the Commission's

currently effective Standards of Conduct regulations will be

provided on Saltville's Internet Web site under Informational

Postings. Such information will be updated as required by

applicable regulation(s) issued by the Commission.

21.2 All terms and conditions set forth in this FERC Gas Tariff shall

be applied in a non-discriminatory manner without regard to the

affiliation of any entity to Saltville.

21.3 Saltville shall provide service under Rate Schedules FSS, ISS,

IPS, and ILS on a basis that is equal in quality for all Gas

supplies stored, parked, and/or loaned by Saltville under such

rate schedules.

21.4 Complaints concerning Saltville's compliance with Saltville's

Standards of Conduct procedures should be communicated to

Saltville with a designation that it is a Standards of Conduct

regulation complaint and shall contain a clear and complete

statement of the nature and basis of the complaint, together with

supporting documentation, if any. Information regarding the

appropriate contact personnel shall be included in the Standards

of Conduct Compliance Procedures posted on Saltville's Internet

Web site. Within forty-eight (48) hours of receipt of such

information, an officer of Saltville shall orally respond to the

complaint, and within thirty (30) days of the receipt of the

complaint, an officer of Saltville shall provide a written

response to the complaint. In the event the required date of

Saltville's response falls on a Saturday, Sunday or a holiday that

affects Saltville, Saltville shall respond by the next Business

Day.