Saltville Gas Storage Company L.L.C.

Original Volume No. 1

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Effective Date: 03/01/2009, Docket: RP08-479-002, Status: Pending

Sub Original Sheet No. 112.03 Sub Original Sheet No. 112.03

GENERAL TERMS AND CONDITIONS

(Continued)

3. CONTRACTING FOR SERVICE (continued)

3.10 Complaints. Complaints regarding service pursuant to any of the

rate schedules set forth in this FERC Gas Tariff shall be

communicated to Saltville with a designation that it is a

complaint regarding service. Such complaint shall contain a clear

and complete statement of the nature and basis of the complaint

and identification of the service request (if applicable),

together with supporting documentation, if any. Information

regarding the appropriate contact personnel shall be posted on

Saltville's Internet Web site. Saltville will respond initially

within forty-eight (48) hours and in writing within 30 days of

receipt of the complaint advising Customer or a potential Customer

of the disposition of the complaint. In the event the required

date of Saltville's response falls on a Saturday, Sunday or a

holiday that affects Saltville, Saltville shall respond by the

next Business Day.