Saltville Gas Storage Company L.L.C.

Original Volume No. 1

Effective Date: 02/07/2008, Docket: RP08-156-000, Status: Effective

Fourth Revised Sheet No. 112 Fourth Revised Sheet No. 112 : Effective

Superseding: Third Revised Sheet No. 112

GENERAL TERMS AND CONDITIONS

(Continued)

3. CONTRACTING FOR SERVICE (continued)

3.9 Allocation of Available Firm Storage Capacity.

(a) Firm storage capacity that is or becomes available in

Saltville's facilities outside of an open season or for

which Saltville determines, pursuant to Section 3.7 above,

that an open season will not be held or for which a current

capacity holder has not exercised its right of first refusal

pursuant to Section 8 of Rate Schedule FSS shall be posted

on Saltville's Internet Web site pursuant to Section

284.13(d)(1) of the Commission's regulations and shall be

allocated on a first-come, first-served basis to the first

Customer offering to pay a rate for service that Saltville

finds acceptable. From time to time, Saltville may

negotiate with Customers for prearranged storage service for

a future period or for interim service.

(b) Saltville will post information regarding available storage

capacity on its Internet Web site before it provides such

information to any potential Customer.

authorizations under the Natural Gas Act upon (1) the

expiration of the contractual term, (2) the partial

reduction of service levels pursuant to either any

contractual right for such reduction or a right of first

refusal pursuant to Section 8 of Rate Schedule FSS, or (3)

termination of the service agreement by either Saltville or

Customer.

3.10 Complaints. Complaints regarding service pursuant to any of the

rate schedules set forth in this FERC Gas Tariff shall be

communicated to Saltville with a designation that it is a

complaint regarding service. Such complaint shall contain a clear

and complete statement of the nature and basis of the complaint

and identification of the service request (if applicable),

together with supporting documentation, if any. Information

regarding the appropriate contact personnel shall be posted on

Saltville's Internet Web site. Saltville will respond initially

within forty-eight (48) hours and in writing within 30 days of

receipt of the complaint advising Customer or a potential Customer

of the disposition of the complaint. In the event the required

date of Saltville's response falls on a Saturday, Sunday or a

holiday that affects Saltville, Saltville shall respond by the

next Business Day.