Wyoming Interstate Company, Ltd.

Second Revised Volume No. 2

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Effective Date: 04/12/2010, Docket: RP10-491-000, Status: Effective

Fourth Revised Sheet No. 85A Fourth Revised Sheet No. 85A

Superseding: Third Revised Sheet No. 85A

 

GENERAL TERMS AND CONDITIONS

(Continued)

 

26. COMPLAINT PROCEDURES

 

26.1 Formal Complaints. In the event that Shipper or potential Shipper

has a complaint with Transporter's handling of its Transportation

Services or Requests, the Shipper or potential Shipper must

provide a written description of the complaint, including, when

appropriate, (1) the identification of the specific Agreement or

transportation request and (2) a reference to this paragraph of

the Tariff, and send to:

 

Wyoming Interstate Company, L.L.C.

P. O. Box 1087

Colorado Springs, CO 80944

Attention: Marketing Department

 

Transporter shall respond initially within 48 hours and in

writing within 30 days to a formal complaint.

 

26.2 Informal Complaints. In the event that Shipper or a potential

Shipper has a complaint that it desires to handle on an informal

basis by telephone with Transporter, Shipper is to call:

 

See "Points of Contact" in the Tariff.

 

Transporter shall attempt to provide a satisfactory response at

the time that a Shipper or a potential Shipper calls. Should a

follow-up call by Transporter be necessary or agreed upon by

Shipper or a potential Shipper and Transporter at the time of the

initial call, Transporter shall so respond within seven days.