Wyoming Interstate Company, Ltd.
Second Revised Volume No. 2
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Effective Date: 04/12/2010, Docket: RP10-491-000, Status: Effective
Fourth Revised Sheet No. 85A Fourth Revised Sheet No. 85A
Superseding: Third Revised Sheet No. 85A
GENERAL TERMS AND CONDITIONS
26. COMPLAINT PROCEDURES
26.1 Formal Complaints. In the event that Shipper or potential Shipper
has a complaint with Transporter's handling of its Transportation
Services or Requests, the Shipper or potential Shipper must
provide a written description of the complaint, including, when
appropriate, (1) the identification of the specific Agreement or
transportation request and (2) a reference to this paragraph of
the Tariff, and send to:
Wyoming Interstate Company, L.L.C.
P. O. Box 1087
Colorado Springs, CO 80944
Attention: Marketing Department
Transporter shall respond initially within 48 hours and in
writing within 30 days to a formal complaint.
26.2 Informal Complaints. In the event that Shipper or a potential
Shipper has a complaint that it desires to handle on an informal
basis by telephone with Transporter, Shipper is to call:
See "Points of Contact" in the Tariff.
Transporter shall attempt to provide a satisfactory response at
the time that a Shipper or a potential Shipper calls. Should a
follow-up call by Transporter be necessary or agreed upon by
Shipper or a potential Shipper and Transporter at the time of the
initial call, Transporter shall so respond within seven days.