Williston Basin Interstate Pipeline Co.

Second Revised Volume No. 1

Effective Date: 07/04/2001, Docket: RP01-446-000, Status: Effective

Fourth Revised Sheet No. 189 Fourth Revised Sheet No. 189 : Effective

Superseding: Third Revised Sheet No. 189

GENERAL TERMS AND CONDITIONS (Continued)

7. AFFILIATED TRANSACTIONS COMPLIANCE PLAN AND SERVICE REQUEST

FORMS (Continued)

7.2 The procedures used to address and resolve complaints by Shipper

and potential Shippers are as follows:

7.2.1 Transporter will endeavor, on an informal basis, to

respond to and/or resolve telephone inquiries/complaints involving

requested and/or furnished transportation and/or storage service,

or information regarding such service, promptly and adequately, in

the order received. If, however, a Shipper or potential Shipper

finds the informal response inadequate for resolution of Shipper's

concerns or questions and elects to file a formal complaint, the

procedures set forth in Subsection 7.2.2 shall be followed.

7.2.2 Formal complaints by any Shipper or potential Shipper,

clearly stating the issue(s), and facts relied on by Shipper,

shall be made in writing and mailed by registered or certified

mail, or delivered by hand to:

Williston Basin Interstate Pipeline Company

Attention: Contracts

Mail: P.O. Box 5601

Bismarck, North Dakota 58506-5601

Delivery: 1250 West Century Avenue

Bismarck, North Dakota 58503

Upon receipt by Transporter, a formal complaint will be date

stamped and recorded in the Transportation Service Complaint Log

maintained by Transporter's Transportation Department. An initial

response including acknowledgment of receipt, a reiteration of the

nature of the complaint and the identification of an employee of

Transporter assigned to respond to the complaint will be made

within 48 hours of the receipt of the complaint. Additionally, a

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