Quest Pipelines (Kpc)

Second Revised Volume No. 1

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Effective Date: 03/01/2009, Docket: RP09-258-000, Status: Effective

First Revised Sheet No. 119 First Revised Sheet No. 119

Superseding: Original Sheet No. 119

GENERAL TERMS AND CONDITIONS (Continued)

6.7 If Shipper is unable to maintain credit approval, the executed

Service Agreement shall terminate as of the first Day of the Month

following written notice to Shipper.

6.8 In the event a Shipper or potential Shipper may have a complaint,

the Shipper or potential Shipper shall:

(a) Provide KPC a written or oral description of the complaint,

including the identification of the request for service

rights, if applicable, by contacting KPC at the following:

Quest Pipelines (KPC)

Attn.: Contract Administration

Three Allen Center

333 Clay Street, Suite 4060

Houston, TX 77002

Telephone: 713-750-0006

Facsimile: 713-751-1804

(b) KPC shall respond initially within two Business Days and in

writing within 30 Days advising Shipper or potential Shipper

of the disposition of the complaint.

6.9 A request for service rights shall not be valid and no request

date shall be assigned until KPC has received in writing all of

the information required or requested under Sections 6.1 and 6.2

herein. If KPC requests additional information or assurances in

accordance with this Section, and such information is provided

within seven Days of such request, Shipper's request for service

rights shall be deemed to have been received when the information

set forth in Sections 6.1 and 6.2 was received. Otherwise,

Shipper's request for service rights shall become valid and a

request date assigned when such additional information or

assurances are actually received in writing by KPC.