K O Transmission Company

Original Volume No. 1

Effective Date: 04/01/2009, Docket: RP09-394-000, Status: Effective

Second Revised Sheet No. 138 Second Revised Sheet No. 138

Superseding: First Revised Sheet No. 138

GENERAL TERMS AND CONDITIONS (continued)

26. Complaint Procedure

26.1 Application

Any Shipper or potential Shipper may make a written complaint to Transporter

regarding any dispute between Shipper and Transporter arising from this Tariff.

Shipper must specify each reason for the dispute. Within two (2) business days

of receiving a complaint, Transporter shall provide an initial response to

complainant, acknowledging receipt of the complaint and requesting further

information as appropriate.

26.2 Resolution

Within thirty (30) days after receipt of Shipper's complaint, Transporter shall

appoint a Committee composed of necessary personnel to review the complaint and

provide a written decision to the complainant addressing each element thereof

and, where appropriate, recommending a course of action. In the event the

complainant disagrees with this determination and makes a written request for

reconsideration or clarification, specifying each reason the complainant

disagrees with the initial determination, the Committee shall consider such

request and within thirty (30) days after receipt thereof shall render its final

written decision to complainant, addressing each element thereof and, where

appropriate, recommending a course of action.