K O Transmission Company
Original Volume No. 1
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Effective Date: 04/01/2009, Docket: RP09-394-000, Status: Effective
Second Revised Sheet No. 138 Second Revised Sheet No. 138
Superseding: First Revised Sheet No. 138
GENERAL TERMS AND CONDITIONS (continued)
26. Complaint Procedure
Any Shipper or potential Shipper may make a written complaint to Transporter
regarding any dispute between Shipper and Transporter arising from this Tariff.
Shipper must specify each reason for the dispute. Within two (2) business days
of receiving a complaint, Transporter shall provide an initial response to
complainant, acknowledging receipt of the complaint and requesting further
information as appropriate.
Within thirty (30) days after receipt of Shipper's complaint, Transporter shall
appoint a Committee composed of necessary personnel to review the complaint and
provide a written decision to the complainant addressing each element thereof
and, where appropriate, recommending a course of action. In the event the
complainant disagrees with this determination and makes a written request for
reconsideration or clarification, specifying each reason the complainant
disagrees with the initial determination, the Committee shall consider such
request and within thirty (30) days after receipt thereof shall render its final
written decision to complainant, addressing each element thereof and, where
appropriate, recommending a course of action.