Kinder Morgan Interstate Gas Transmission LLC

Fourth Revised Volume No. 1-B

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Effective Date: 06/17/2001, Docket: RP01-422-000, Status: Effective

Second Revised Sheet No. 55 Second Revised Sheet No. 55 : Effective

Superseding: First Revised Sheet No. 55

GENERAL TERMS AND CONDITIONS FOR SERVICES - continued

 

24. COMPLAINT AND TRANSPORTATION INFORMATION AND PROCEDURES

 

24.1 SHIPPER COMPLAINT PROCEDURES.

 

The procedures applicable to a written complaint from a Shipper

are as follows:

 

a. Shipper notifies Transporter of any complaint Shipper may

have regarding Transporter's services.

 

b. Transporter obtains all necessary facts from Shipper.

 

c. Transporter notifies other appropriate departments (e.g.

dispatch, engineering, accounting, legal, etc.) and obtains

any necessary information regarding the complaint.

 

d. Transporter contacts Shipper if additional information is

needed regarding the complaint.

 

e. Transporter reviews and analyzes all available information

and responds initially within 48 hours, prepares a formal

written reply and/or proposal for action regarding the

complaint, and submits it for management approval.

 

f. Following management approval, a written response is sent to

Shipper within 30 days of the complaint.

 

24.2 PROCEDURES FOR OBTAINING TRANSPORTATION INFORMATION.

 

Information regarding availability and pricing of transportation

service, and capacity of pipeline available for transportation,

may be obtained on Transporter's Interactive Web Site or by

contacting Transporter at:

 

Kinder Morgan Interstate Gas Transmission LLC

Account Services

P.O. Box 281304

370 Van Gordon Street

Lakewood, CO 80228-8304

Telephone: (303) 989-1740

Facsimile: (303) 763-3515