Oktex Pipeline Company
Original Volume No. 1
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Effective Date: 01/01/2008, Docket: RP08- 85-000, Status: Effective
12th Revised Sheet No. 39 12th Revised Sheet No. 39 : Effective
Superseding: 11th Revised Sheet No. 39
XXVIII. Complaint Procedures
1. Shippers are first encouraged to work with Transporter to
resolve problems on an informal basis prior to filing a formal
2. In the event of an unresolved problem, Shipper should
submit a complaint in writing to Transporter at the following address:
OkTex Pipeline Company
100 W. 5th Street, MD 12-4
Tulsa, Oklahoma 74103
Attn: Manager of Contract Administration
The complaint should contain sufficient facts to identify the
specific transportation and/or problem involved and an explanation
of why, in the Shipper's opinion, the situation gave rise to the
complaint. The complaint will be logged pursuant to Section 250.16
of the Commissions regulations, upon receipt by Transporter.
Such complaint shall state that it constitutes a complaint pursuant
to the procedure.
3. Transporter shall respond to all complaints initially
within 48 hours and in writing within thirty (30) days of the date
the complaint was logged.
4. If the complaint is not resolved to the Shipper's
satisfaction, the Shipper may request formal review by the
Vice President of Commercial.
XXIX. VALID REQUEST INFORMATION
The specific information and format for a valid request for
transportation service under Rate Schedule FTS and ITS are
contained in Section 2.2 of FTS Rate Schedule and Section 2.2
of the ITS Rate Schedule of Transporters Tariff, Original Volume
XXX. PROCEDURES TO INFORM SHIPPERS - INFORMATIONAL
POSTING PAGE AND CUSTOMERS ACTIVITIES WEB PAGE
1. Inquiries related to the capacity at receipt points, on
the mainlines, at delivery points and whether such capacity is
available from directly from Transporter or by capacity release on
Transporter's system should be directed to Transporter's
Informational Posting Page.
2. Transporter has established an Informational Posting Page
("IPP") for use by any party, including Shippers and potential shippers.
The IPP is available on a nondiscriminatory basis to any party that has
compatible equipment for electronic transmission of data, provided that
such party agrees to comply with the procedures for access to the IPP
and with the procedures for use of the IPP . IPP shall adhere to the
NAESB Standards 4.1.16 through 4.1.39, 4.2.1 through 4.2.20, 4.3.5,
4.3.6, 4.3.7, and 4.3.17 through 4.3.92.