Honeoye Storage Corporation

Original Volume No. 1A

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Effective Date: 08/01/2000, Docket: CP00- 93-003, Status: Effective

Original Sheet No. 78 Original Sheet No. 78 : Effective

2.5 Customer's Performance. If a Customer that has executed an Agreement for

service under Rate Schedule ISS, on the date service is to commence, fails to

nominate, pursuant to Section 4.1 of these General Terms and Conditions, a

quantity of Gas for Storage, or, having nominated a quantity of Gas and Seller

having scheduled the quantity for Storage, pursuant to Section 4.3 of these

General Terms and Conditions, fails to Tender such Gas for Storage on the date it

is scheduled, the Seller may terminate Customer's Agreement and the Customer's

request for service shall be deemed null and void; provided, however, that the

Customer's Agreement shall not be terminated nor shall the Customer's request for

service be deemed null and void if the Customer's failure to nominate or tender is

caused by an event of force majeure on Seller's system, as defined in Section 9 of

these General Terms and Conditions.

2.6 Complaints: In the event that a Customer or potential Customer has a complaint

relative to service under this FERC Tariff, the Customer shall:

(a) Provide a description of the complaint, verbally or in writing, including

the identification of the storage request (if applicable), and communicate it

to:

Honeoye Storage Company

Attn: Vice President of Operations

4511 Egypt Road

Canandaigua, NY 14424

Phone: (716) 229-5161

(b) Within forty-eight (48) hours, or two Business Days, whichever is later

from the day of receipt of a complaint, Seller will respond initially to the

complaint and Seller shall respond in writing within thirty (30) days

advising Customer or potential Customer of the disposition of the

complaint.

2.7 Information: Any person may request information on the pricing or other terms of

Storage Service and/or capacity availability by contacting Seller at the following:

Honeoye Storage Company

Attn: Vice President of Operations

4511 Egypt Road