Canyon Creek Compression Company

Third Revised Volume No. 1

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Effective Date: 05/19/2008, Docket: RP08-322-000, Status: Effective

Second Revised Sheet No. 190 Second Revised Sheet No. 190 : Pending

Superseding: First Revised Sheet No. 190

GENERAL TERMS AND CONDITIONS

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end, it is the policy of Canyon that customer concerns and

problems, communicated in any form to any representative of Canyon,

be satisfactorily resolved as informally, as rapidly and at as low

a level as is possible. If attempts to resolve problems and

concerns through such normal communication channels are

unsuccessful, the procedures set forth in Sections 31.3(a) through

31.3(e) should be followed.

 

(a) Formal complaints by Shippers and potential

shippers shall be addressed to the Vice President, Business

Management, located in Downers Grove, Illinois. A complaint should

contain as much specific information as is possible in order to

facilitate the appropriate resolution of the matter. Anyone making

a verbal complaint should specifically identify the communication

as a complaint.

 

(b) The Vice President, or his designee, shall

acknowledge the receipt of the complaint within forty-eight (48)

hours of receipt. If appropriate, Canyon's resolution of the

matter will be communicated tentatively to the complainant at that

time.

 

(c) The Vice President, or his designee, shall

communicate, as necessary, with others concerning the complaint and

the formation of an appropriate response to it.

 

(d) The timing and nature of subsequent communications

with the complainant, including final resolution of the matter,

shall be at the discretion of the Vice President. Every effort

shall be made to resolve finally each complaint in writing within

thirty (30) days after the complaint was originally received. At a

minimum, Canyon shall notify Shipper in writing of the status of

the complaint within thirty (30) days of its receipt.

 

(e) The foregoing recognizes that individual

complaints may vary greatly as to complexity and seriousness. For

this reason, the informed judgment of the Vice President shall be

relied upon in each instance for the necessary determinations

concerning such things as: (1) the exact steps to be taken in

addressing the complaint; (2) the need to involve more senior

officers in the matter; and (3) the appropriate final resolution of

the complaint.