Ozark Gas Transmission, L. L. C.

First Revised Volume No. 1

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Effective Date: 07/26/2009, Docket: RP09-787-000, Status: Effective

First Revised Sheet No. 129 First Revised Sheet No. 129

Superseding: Original Sheet No. 129

 

GENERAL TERMS AND CONDITIONS (continued)

 

13.4 Complaint Procedures. It is the Transporter's goal, as a provider

of transportation services for others, that each of its Shippers

and potential Shippers receive service that is in accordance with

this FERC Gas Tariff and is fully satisfactory to the Shippers.

It is the Transporter's policy to resolve all Shippers' concerns

informally and quickly. Should such attempts prove unsuccessful,

the procedures set forth below should be followed.

 

(a) Formal complaints by Shippers or potential Shippers should

be directed to Transporter's Chief Compliance Officer via

the contact information displayed on Transporter's Internet

Website. Shippers should state with specificity the nature

of the complaint, what actions or procedures of the

Transporter gave rise to the complaint, and the remedy that

the Shipper is seeking. Shippers making oral complaints

should specifically identify the communication as a

complaint.

 

(b) Transporter's Chief Compliance Officer or his designee shall

promptly investigate the complaint and shall acknowledge the

receipt of the complaint within forty eight (48) hours of

receipt. If appropriate, Transporter's resolution of the

matter will be communicated tentatively to the complainant

at that time.

 

(c) The timing and nature of subsequent communication with the

complainant, including the final resolution of the matter,

shall be at the discretion of Transporter's Chief Compliance

Officer. Every effort shall be made to resolve finally each

complaint in writing within thirty (30) Days after the

complaint was initially received. At a minimum, Transporter

shall notify the complainant in writing of the status of the

complaint within thirty (30) Days of its receipt. If

Transporter's Chief Compliance Officer is unable to resolve

the complaint, the complaint will be referred to the

Transporter's legal counsel.