Ozark Gas Transmission, L. L. C.
First Revised Volume No. 1
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Effective Date: 07/26/2009, Docket: RP09-787-000, Status: Effective
First Revised Sheet No. 129 First Revised Sheet No. 129
Superseding: Original Sheet No. 129
GENERAL TERMS AND CONDITIONS (continued)
13.4 Complaint Procedures. It is the Transporter's goal, as a provider
of transportation services for others, that each of its Shippers
and potential Shippers receive service that is in accordance with
this FERC Gas Tariff and is fully satisfactory to the Shippers.
It is the Transporter's policy to resolve all Shippers' concerns
informally and quickly. Should such attempts prove unsuccessful,
the procedures set forth below should be followed.
(a) Formal complaints by Shippers or potential Shippers should
be directed to Transporter's Chief Compliance Officer via
the contact information displayed on Transporter's Internet
Website. Shippers should state with specificity the nature
of the complaint, what actions or procedures of the
Transporter gave rise to the complaint, and the remedy that
the Shipper is seeking. Shippers making oral complaints
should specifically identify the communication as a
(b) Transporter's Chief Compliance Officer or his designee shall
promptly investigate the complaint and shall acknowledge the
receipt of the complaint within forty eight (48) hours of
receipt. If appropriate, Transporter's resolution of the
matter will be communicated tentatively to the complainant
at that time.
(c) The timing and nature of subsequent communication with the
complainant, including the final resolution of the matter,
shall be at the discretion of Transporter's Chief Compliance
Officer. Every effort shall be made to resolve finally each
complaint in writing within thirty (30) Days after the
complaint was initially received. At a minimum, Transporter
shall notify the complainant in writing of the status of the
complaint within thirty (30) Days of its receipt. If
Transporter's Chief Compliance Officer is unable to resolve
the complaint, the complaint will be referred to the
Transporter's legal counsel.