Ozark Gas Transmission, L. L. C.
Original Volume No. 1
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Effective Date: 10/29/2004, Docket: RP04-614-000, Status: Effective
Second Revised Sheet No. 84 Second Revised Sheet No. 84 : Effective
Superseding: First Revised Sheet No. 84
GENERAL TERMS AND CONDITIONS (continued)
13.5 Complaint Procedures. It is the Transporter's
goal, as a provider of transportation services for
others, that each of its Shippers and potential
Shippers receive service that is in accordance
with the Transporter's Tariff and is fully
satisfactory to the Shippers. It is the
Transporter's policy to resolve all Shippers'
concerns informally and quickly. Should such
attempts prove unsuccessful, the procedures set
forth below should be followed.
(a) Formal complaints by Shippers or potential
Shippers should be addressed to the
President. Shippers should state with
specificity the nature of the complaint, what
actions or procedures of the Transporter gave
rise to the complaint, and the remedy that
the Shipper is seeking. Shippers making oral
complaints should specifically identify the
communication as a complaint.
(b) The President, or his designee, shall
promptly investigate the complaint and shall
acknowledge the receipt of the complaint
within forty eight (48) hours of receipt. If
appropriate, the Transporter's resolution of
the matter will be communicated tentatively
to the complainant at that time.
(c) The timing and nature of subsequent
communication with the complainant, including
the final resolution of the matter, shall be
at the discretion of the President. Every
effort shall be made to resolve finally each
complaint in writing within thirty (30) Days
after the complaint was initially received.
At a minimum, the Transporter shall notify
the complainant in writing of the status of
the complaint within thirty (30) Days of its
receipt. If the President is unable to
resolve the complaint, the complaint will be
referred to the Transporter's legal counsel.
14. CAPACITY RELEASE PROGRAM
14.1 Subject to the provisions of Transporter's Tariff,
any Shipper taking service under an executed
Service Agreement under Rate Schedules FTS or FSS
may release and subsequently recall and reput all
or any portion of its capacity under such Service
Agreement. A Shipper under Rate Schedules FTS or
FSS that desires to release capacity under this