Ozark Gas Transmission, L. L. C.

Original Volume No. 1

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Effective Date: 10/29/2004, Docket: RP04-614-000, Status: Effective

Second Revised Sheet No. 84 Second Revised Sheet No. 84 : Effective

Superseding: First Revised Sheet No. 84

GENERAL TERMS AND CONDITIONS (continued)

 

13.5 Complaint Procedures. It is the Transporter's

goal, as a provider of transportation services for

others, that each of its Shippers and potential

Shippers receive service that is in accordance

with the Transporter's Tariff and is fully

satisfactory to the Shippers. It is the

Transporter's policy to resolve all Shippers'

concerns informally and quickly. Should such

attempts prove unsuccessful, the procedures set

forth below should be followed.

 

 

(a) Formal complaints by Shippers or potential

Shippers should be addressed to the

President. Shippers should state with

specificity the nature of the complaint, what

actions or procedures of the Transporter gave

rise to the complaint, and the remedy that

the Shipper is seeking. Shippers making oral

complaints should specifically identify the

communication as a complaint.

 

(b) The President, or his designee, shall

promptly investigate the complaint and shall

acknowledge the receipt of the complaint

within forty eight (48) hours of receipt. If

appropriate, the Transporter's resolution of

the matter will be communicated tentatively

to the complainant at that time.

 

(c) The timing and nature of subsequent

communication with the complainant, including

the final resolution of the matter, shall be

at the discretion of the President. Every

effort shall be made to resolve finally each

complaint in writing within thirty (30) Days

after the complaint was initially received.

At a minimum, the Transporter shall notify

the complainant in writing of the status of

the complaint within thirty (30) Days of its

receipt. If the President is unable to

resolve the complaint, the complaint will be

referred to the Transporter's legal counsel.

14. CAPACITY RELEASE PROGRAM

14.1 Subject to the provisions of Transporter's Tariff,

any Shipper taking service under an executed

Service Agreement under Rate Schedules FTS or FSS

may release and subsequently recall and reput all

or any portion of its capacity under such Service

Agreement. A Shipper under Rate Schedules FTS or

FSS that desires to release capacity under this

Section.