Viking Gas Transmission Company

Original Volume No. 1

Effective Date: 11/01/1993, Docket: RS92- 52-001, Status: Effective

Original Sheet No. 69 Original Sheet No. 69 : Superseded

GENERAL TERMS AND CONDITIONS (Continued)

4. Service Complaints

Customers are encouraged to resolve any disputes informally with their designated

customer representatives. A formal complaint concerning any transportation services

offered by Transporter shall specifically state that it is a complaint under Order No.

497 and shall be directed, preferably in writing, to the Vice President, Transportation

Services, Tenneco Gas, P.O. Box 2511, Houston, Texas 77252-2511. The Vice President or

his designee will respond initially to the complainant within 48 hours (exclusive of

weekends and holidays), and in writing within 30 days.

5. Common Operating Facilities and Personnel

Transporter and its marketing affiliates have no common officers or employees.

Transporter shares no operating facilities or operating personnel with any marketing or

brokering affiliate with this possible exception: Transporter field personnel perform

field operations (pipeline maintenance and testing) for Minnesota Intrastate

Transmission System (MITS), a 31 mile Minnesota Hinshaw pipeline which may be a

marketing or brokering affiliate of Transporter. Gas control activities related to MITS

are performed by Tenneco Gas Inc.'s Gas Control Department. This group also provides

gas control services for Transporter.

XXI. RELEASES OR ASSIGNMENTS OF FIRM TRANSPORTATION SERVICES

A Shipper (herein referred to as "Releasing Shipper") under Rate Schedule FT-A may

notify Transporter that Releasing Shipper desires to be relieved of all or a portion of

the maximum daily quantity as set forth in its then effective Transportation Agreement.

A release for the entire remaining term of the Releasing Shipper's Transportation

Agreement shall effect a permanent assignment. In the event of a permanent assignment,

the assignee ("Replacement Shipper") shall receive all contractual rights associated

with the released capacity, including any rights of extension or first refusal

associated with the assigned capacity.