Viking Gas Transmission Company
Original Volume No. 1
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Effective Date: 11/01/1993, Docket: RS92- 52-001, Status: Effective
Original Sheet No. 69 Original Sheet No. 69 : Superseded
GENERAL TERMS AND CONDITIONS (Continued)
4. Service Complaints
Customers are encouraged to resolve any disputes informally with their designated
customer representatives. A formal complaint concerning any transportation services
offered by Transporter shall specifically state that it is a complaint under Order No.
497 and shall be directed, preferably in writing, to the Vice President, Transportation
Services, Tenneco Gas, P.O. Box 2511, Houston, Texas 77252-2511. The Vice President or
his designee will respond initially to the complainant within 48 hours (exclusive of
weekends and holidays), and in writing within 30 days.
5. Common Operating Facilities and Personnel
Transporter and its marketing affiliates have no common officers or employees.
Transporter shares no operating facilities or operating personnel with any marketing or
brokering affiliate with this possible exception: Transporter field personnel perform
field operations (pipeline maintenance and testing) for Minnesota Intrastate
Transmission System (MITS), a 31 mile Minnesota Hinshaw pipeline which may be a
marketing or brokering affiliate of Transporter. Gas control activities related to MITS
are performed by Tenneco Gas Inc.'s Gas Control Department. This group also provides
gas control services for Transporter.
XXI. RELEASES OR ASSIGNMENTS OF FIRM TRANSPORTATION SERVICES
A Shipper (herein referred to as "Releasing Shipper") under Rate Schedule FT-A may
notify Transporter that Releasing Shipper desires to be relieved of all or a portion of
the maximum daily quantity as set forth in its then effective Transportation Agreement.
A release for the entire remaining term of the Releasing Shipper's Transportation
Agreement shall effect a permanent assignment. In the event of a permanent assignment,
the assignee ("Replacement Shipper") shall receive all contractual rights associated
with the released capacity, including any rights of extension or first refusal
associated with the assigned capacity.