Viking Gas Transmission Company

First Revised Volume No. 1

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Effective Date: 04/01/2007, Docket: RP07-316-000, Status: Effective

Fourteenth Revised Sheet No. 69 Fourteenth Revised Sheet No. 69 : Effective

Superseding: Thirteenth Revised Sheet No. 69

 

GENERAL TERMS AND CONDITIONS

 

 

20. INFORMATION AND COMMUNICATIONS REGARDING TRANSPORTATION SERVICES (Continued)

 

20.5 Service Complaints

 

Customers are encouraged to resolve any disputes informally with their

designated representatives. A formal complaint concerning any services offered

by Company shall be directed, preferably in writing, to the Chief Compliance

Officer (CCO), Viking Gas Transmission Company, ONEOK Plaza, 100 West 5th

Street, Tulsa, Oklahoma 74103. The CCO or a designee will respond initially to

the complainant within 48 hours (exclusive of weekends and holidays), and in

writing within 30 days.

 

21. RELEASES OR ASSIGNMENTS OF FIRM TRANSPORTATION AGREEMENTS

 

A Shipper (herein referred to as "Releasing Shipper") under Rate Schedule FT-A may

notify Company that Releasing Shipper desires to be relieved of all or a portion of

the TQ as set forth in its then effective Firm Transportation Agreement. A release

for the entire remaining term of the Releasing Shipper's Firm Transportation Agreement

shall effect either a permanent assignment or a temporary release. If a Releasing

Shipper elects a permanent assignment, the assignee ("Replacement Shipper") shall

receive all contractual rights associated with the released capacity, including any

rights of extension or first refusal associated with the assigned capacity.

 

If a Releasing Shipper elects a temporary release, all contractual rights associated

with the released capacity, including any rights of extension or first refusal

associated with the capacity, remain with the Releasing Shipper at the end of the term

of the temporary release of all or part of the Releasing Shipper's Transportation

Agreement to the Replacement Shipper.