Gulf South Pipeline Company L P

Sixth Revised Volume No. 1

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Effective Date: 05/27/2010, Docket: RP10-648-000, Status: Effective

Second Revised Sheet No. 1401 Second Revised Sheet No. 1401

Superseding: First Revised Sheet No. 1401

 

GENERAL TERMS AND CONDITIONS

Section 7

(Continued)

 

 

 

7.2 Complaint Procedure

 

Any potential shipper that has a complaint against Gulf South

with regard to transportation service may file a complaint with

Gulf South. Potential shippers are defined as all current

transportation and sales Customers of Gulf South, and all persons

who have pending requests either for transportation service or

for information regarding transportation service on Gulf South's

system. The procedures for filing and resolving complaints shall

be as follows:

 

(a) All complaints of potential shippers shall be directed in

writing to the General Counsel, Gulf South Pipeline Company

LP, P.O. Box 1478, Houston, Texas 77251-1478. Each

complaint shall clearly identify the specific activity or

lack of activity that Gulf South has undertaken which gave

rise to the complaint.

 

(b) Gulf South will maintain a record of all complaints

received by the General Counsel for a period of three (3)

years.

 

(c) The General Counsel will be responsible for notifying the

appropriate department(s) that will investigate each

complaint.

 

(d) Gulf South will respond to each complaint in writing within

thirty (30) days of the date of receipt by the General

Counsel. An initial response to the complaint will be

provided within 48 hours of receipt to acknowledge that the

complaint was received, estimate a date that a final

response will be made and state whether additional

information will be needed from the complainant.