Tres Palacios Gas Storage LLC

Original Volume No. 1

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Effective Date: 08/01/2008, Docket: RP08-424-000, Status: Effective

Original Sheet No. 113 Original Sheet No. 113

 

GENERAL TERMS AND CONDITIONS

(Continued)

 

3.7 Complaints. In the event that a Customer or

prospective Customer has a complaint relative to service under

this FERC Gas Tariff, the Customer or prospective Customer shall

provide a description of the complaint, including the

identification of the service request (if applicable), and

communicate it to:

 

TRES PALACIOS GAS STORAGE LLC

53 Riverside Avenue

Westport CT 06880

Telephone: 203-557-1000

Facsimile: 203-557-0577

e-mail: lluce@trespalaciosgasstorage.com

 

TRES PALACIOS will respond initially within forty-eight

(48) hours and in writing within 30 days of receipt of the

complaint advising Customer or a prospective Customer of the

disposition of the complaint. In the event the required date of

TRES PALACIOS' response falls on a Saturday, Sunday or a holiday

that affects TRES PALACIOS, TRES PALACIOS shall respond by the

next Business Day.

 

3.8 Information.

 

(a) Any person may request information on pricing,

terms of storage, parking or wheeling service or capacity

availability by contacting TRES PALACIOS at the following:

 

TRES PALACIOS GAS STORAGE LLC

53 Riverside Avenue

Westport CT 06880

Telephone: 203-557-1000

Facsimile: 203-557-0577

e-mail: lluce@trespalaciosgasstorage.com

 

 

(b) Each Customer will be provided with a list of phone

numbers for TRES PALACIOS' Gas dispatch and control personnel, who

are on-call 24-hours a day.

 

3.9 Construction of Facilities. TRES PALACIOS shall

not be required to provide any requested service under any Rate

Schedule which would require construction or acquisition by TRES

PALACIOS of new facilities, or expansion of existing facilities.