Trunkline LNG Company, LLC
Second Revised Volume No. 1-A
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Effective Date: 01/15/2007, Docket: RP07-109-000, Status: Effective
First Revised Sheet No. 61 First Revised Sheet No. 61 : Pending
Superseding: Original Sheet No. 61
GENERAL TERMS AND CONDITIONS
(Continued)
2. REQUESTS FOR SERVICE (Continued)
2.5 A request for service shall not be valid and no service
request date shall be assigned until TLNG has received in
writing the information required or requested under
Sections 2.2, 2.3, and 2.4 herein. Upon notification by
TLNG to Shipper that any part of a request is deficient,
Shipper must provide such information or deposit within
seven days of such request. In such event, Shipper's
request for service will be deemed to have been received
when the information set forth in Sections 2.2, 2.3, and
2.4 is received. Otherwise, Shipper's request for service
will be deemed to have been received when such additional
information, assurances or deposit actually is received by
TLNG. In any event, a request for service that is still
deficient thirty (30) days after TLNG's notice of such
deficiency to Shipper will be considered to have been
withdrawn.
2.6 In the event that any information provided by Shipper in
this Section 2 changes or is expected to change, Shipper
shall provide prompt written notice of such changes to
TLNG.
2.7 In the event that a Shipper or potential Shipper may have
any complaints, Shipper or potential Shipper shall:
(A) Provide TLNG a written description of the complaint,
including the identification of Shipper's contract
number or request for service, whichever is
applicable, by contacting TLNG at the following:
Trunkline LNG Company, LLC
Attn: Customer Service
P. O. Box 4967
Houston, Texas 77210-4967
Telephone: (713) 627-4272 or
1-800-275-7375
Facsimile: (713) 989-1178
(B) TLNG shall respond initially within forty-eight (48)
hours and in writing within thirty (30) days advising
Shipper or potential Shipper of the disposition of
the complaint.