Trunkline Gas Company, LLC

Third Revised Volume No. 1

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Effective Date: 07/17/2004, Docket: RP04-333-000, Status: Effective

First Revised Sheet No. 215 First Revised Sheet No. 215 : Effective

Superseding: Original Sheet No. 215

GENERAL TERMS AND CONDITIONS

(Continued)

 

 

2. REQUESTS FOR SERVICE (Continued)

 

2.8 In the event that Shipper requests firm transportation and the Gas

to be transported is to be physically received into Trunkline's

system at a Point of Receipt identified as Gathering on the MRPL,

Shipper may designate the Point of Receipt as a primary Point of

Receipt under its firm Transportation Service Agreement, in which

case the firm Gathering charge shall apply and secondary Points of

Receipt located on Trunkline's Gathering facilities may be

designated up to the total MDRO of such primary Points of Receipt.

If Shipper does not designate the point as a primary Point of

Receipt, Shipper must separately arrange for the transportation of

the Gas from the Gathering Point of Receipt to Trunkline's

transmission system under a separate Transportation Service

Agreement which may include an Agreement under Trunkline's Rate

Schedule IT.

 

2.9 Shipper may submit a request to change primary Points of Receipt

or primary Points of Delivery or to modify the MDRO or MDDO at any

primary Point of Receipt or Delivery upon prior notice using the

Messenger system or written notice unless otherwise precluded

from doing so in accordance with the terms and conditions of a

capacity release. Trunkline shall respond to the request as soon

as possible but in no event later than two (2) Business Days

following receipt of the notice. If the request is denied,

Shipper may request in writing an explanation for the denial and

Trunkline will provide a written explanation within two (2)

Business Days following receipt of the request. Such change or

modification shall not reduce the economic value of the Service

Agreement without Trunkline's written consent in accordance with

Section 10.6 herein.

 

2.10 In the event that a Shipper or potential Shipper may have

any complaints, Shipper or potential Shipper shall:

 

(A) Provide Trunkline a written description of the complaint,

including the identification of Shipper's contract number or

request for service, whichever is applicable, by contacting

Trunkline at the following:

 

Trunkline Gas Company, LLC

Attn: Customer Services

P. O. Box 4967

Houston, Texas 77210-4967

Phone: (713) 627-4272 or

1-800-275-7375

 

(B) Trunkline shall respond initially within forty-eight (48)

hours and in writing within thirty (30) days advising Shipper

or potential Shipper of the disposition of the complaint.