Transwestern Pipeline Company, LLC

Third Revised Volume No. 1

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Effective Date: 10/23/2006, Docket: RP06-604-000, Status: Effective

First Revised Sheet No. 129 First Revised Sheet No. 129 : Effective

Superseding: Original Sheet No. 129

GENERAL TERMS AND CONDITIONS

(continued)

 

19. ORDER No. 2004 STANDARDS OF CONDUCT COMPLIANCE

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19.1 Pursuant to Section 250.16(b) of the Commission's Regulations under the Natural

Gas Act, 18 C.F.R. § 250.16(b), Transporter's procedures regarding complaints

are as follows:

 

A. All oral and written complaints should be directed to the Chief Compliance

Officer whose contact information is available on Transporter's Internet

Website under Contacts.

 

The complaint must be specific to a particular event(s), i.e., allocation

of capacity, pending requests, etc. If the complaint is vague and does not

address a specific event(s), complainant will be asked to provide further

details.

 

B. The recipient of the complaint will contact the appropriate person for

review/resolution. Transporter will initially respond to complainant

within 48 hours of the complaint. Transporter will respond in writing to

the complainant within 30 days of the complaint. The response shall

indicate the validity of the complaint and what corrective actions, if any,

should be taken.

 

19.2 Procedures Regarding Compliance

 

Pursuant to Section 284.13(a) of the Commission's Regulations under the Natural

Gas Act, Transporter will comply with the Standards of Conduct contained in 18

C.F.R. Part 358 of the Commission's Regulations in the manner described in the

Standards of Conduct posting on Transporter's Internet Website.