Transcontinental Gas Pipe Line Company, LLC

Fourth Revised Volume No. 1

Effective Date: 10/01/2009, Docket: RP09-971-000, Status: Effective

Second Revised Sheet No. 427 Second Revised Sheet No. 427

Superseding: First Revised Sheet No. 427

GENERAL TERMS AND CONDITIONS

(Continued)

29. BEST AVAILABLE OPERATIONAL DATA

Seller will provide, on 1Line or by other available means of communication, its best

available allocated operational data at receipt and delivery points to Buyer and to the point

operator. The allocated quantities on these reports may be used for daily operational

allocations and will be subject to change. Seller will also provide, on 1Line or by other

available means of communication, its best available imbalance operational data to Buyer and

to an OBA Party. The imbalance operational data may be used for adjusting and maintaining a

concurrent balance between receipts and deliveries and will be subject to change. The best

available operational data will be provided on the day immediately following the close of

each gas day.

30. INTERNAL PROCEDURE TO EXAMINE THIRD-PARTY COMPLAINTS TO SELLER IN FAVOR OF A MARKETING

FUNCTION EMPLOYEE

30.1 All complaints by Shippers or potential Shippers, whether written or verbal,

concerning conduct involving Seller and any Marketing Function Employee (as defined in

18 C.F.R. Section 358.3(d)) employed by Seller or an affiliate of Seller shall be

referred to the General Counsel of Seller or the General Counsel's designated

representative. The General Counsel shall verbally acknowledge such complaint within

forty-eight (48) hours of its receipt. The General Counsel shall prepare a written

statement of the complaint which shall contain the name of Complainant and a detailed

factual report of the complaint, including all relevant dates, companies involved,

employees involved, and the specific claim. The General Counsel shall provide a copy

of such statement to the Complainant, along with a copy of this procedure.

30.2 The Legal Department, under the direction of the General Counsel, shall conduct a

preliminary investigation of the complaint and make one of the following

determinations:

(a) The complaint is factually incorrect;

(b) The complaint is factually correct, but there does not appear to be any basis

for a claim;

(d) Further investigation is required.

The General Counsel shall communicate the results of the preliminary investigation to

Complainant in writing within thirty (30) days after the complaint is received,

including, in the case of (c), any course of action which the General Counsel

recommends, or in the case of (d), notifying the Complainant that further information

is requested concerning the complaint.