Texas Gas Transmission, LLC

Third Revised Volume No. 1

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Effective Date: 04/08/2010, Docket: RP10-478-000, Status: Effective

First Revised Sheet No. 3703 First Revised Sheet No. 3703

Superseding: Original Sheet No. 3703

 

GENERAL TERMS AND CONDITIONS

Section 25

(Cont'd)

 

 

25.6 Non-Discriminatory Waiver of Tariff Provisions and Non-Waiver of Future Defaults

 

Notwithstanding the provisions of any individual rate schedule, Pipeline may waive

any of its rights hereunder or any obligations of Customer on a basis which is not

unduly discriminatory; provided that no waiver by either Customer or Pipeline of

any one or more defaults by the other in the performance of any provision of the

Service Agreement between Customer and Pipeline shall operate or be construed as a

waiver of any future default or defaults, whether of a like or of a different

character.

 

25.7 Complaint Procedure

 

Any Potential Customer that has a complaint against Texas Gas with regard to

transportation service may file a complaint with Texas Gas. As used in this

Section 25.7, a "Potential Customer" shall include all current transportation

Customers of Texas Gas, and all persons who have pending requests either for

transportation service or for information regarding transportation service on

Texas Gas' system. The procedures for filing and resolving complaints shall be as

follows:

 

(a) All complaints of Potential Customers shall be directed in writing to the

General Counsel, Texas Gas Transmission, LLC, P.O. Box 1478, Houston,

Texas 77251-1478. Each complaint shall clearly identify the specific

activity or lack of activity that Texas Gas has undertaken which gave

rise to the complaint.

 

(b) Texas Gas will maintain a record of all complaints received by the

General Counsel for a period of three (3) years.

 

(c) The General Counsel will be responsible for notifying the appropriate

department(s) that will investigate each complaint.

 

(d) An initial response to the complaint will be provided within 48 hours of

receipt to acknowledge that the complaint was received, estimate a date

that a final response will be made and state whether additional

information will be needed from the complainant.

 

(e) Texas Gas will respond to each complaint in writing within thirty (30)

days of the date of receipt by the General Counsel. If Texas Gas

determines that corrective action is appropriate, it will propose such

action to complainant to settle the complaint; otherwise, Texas Gas will

set forth those facts that demonstrate that the complaint is unfounded.

Nothing in this section will prevent Texas Gas or Potential Customer from

seeking all available remedies from FERC or any other entity having

jurisdiction over the contested matter.

 

 

25.8 Availability of Third-Party Pipeline Capacity

 

From time to time, Transporter may enter into service agreements with other

interstate and intrastate pipelines, local distribution, and storage companies

("off-system services"). In the event that Transporter acquires off-system

services, Transporter will use such for operational reasons or to render service

for its customers. In the event that Transporter utilizes off-system services on

behalf of its customers, it will only render such service to customers pursuant to

Transporter's FERC Gas Tariff and subject to Transporter's approved rates, as such

tariff and rates may change from time to time. For purposes of transactions

entered into subject to this section, the "Shipper must have title" requirement is

waived.