Tennessee Gas Pipeline Company

FIFTH REVISED VOLUME NO. 1

Effective Date: 02/09/2009, Docket: RP09-207-000, Status: Effective

Eleventh Revised Sheet No. 401 Eleventh Revised Sheet No. 401

Superseding: Tenth Revised Sheet No. 401

GENERAL TERMS AND CONDITIONS (continued)

3. Service Complaints

Customers are encouraged to resolve any disputes informally with their

designated customer representatives. A formal complaint concerning any

transportation services offered by Transporter shall be directed in writing,

to the Director, Transportation Services. The Director or a designee will

respond initially to the complainant within two days (exclusive of weekends

and holidays), and in writing within 30 days. Contact information for the

Director of Transportation Services is provided on the Transporter's Internet

website.

4. Relationship with Affiliates

Information on affiliates that employ or retain marketing function employees

and information on facilities shared by marketing function employees and

Transporter's transmission function employees will be available on

Transporter's Internet website, in accordance with the Commission's

regulations.

XXVIII. REQUESTS FOR SERVICE

Subject to any conditions set forth in the applicable rate schedule, this Article

shall govern qualification for receipt of service from Transporter under Rate

Schedules FS, IS, FT-G, FT-GS, FT-A, FT-BH, FT-IL, IT, IT-X, PAT, PAL and PTR.