Central Kentucky Transmission Company

Original Volume No. 1

Effective Date: 05/01/2006, Docket: CP05- 48-002, Status: Effective

Original Sheet No. 241 Original Sheet No. 241 : Effective

oGENERAL TERMS AND CONDITIONS

(Continued)

30. COMPLAINT RESOLUTION PROCEDURE

Any Shipper or potential Shipper may make a written complaint to

Transporter, Attention: Vice President, Marketing, regarding any dispute

between Shipper and Transporter arising under this Tariff. Shipper must

specify each reason for the dispute. Within five Business Days of

receiving a complaint, Transporter shall provide an initial response to

complainant, acknowledging receipt of the complaint and requesting further

information as appropriate. Within 30 days after receipt of Shipper's

complaint, Transporter shall appoint a Committee to review the complaint

and provide a written decision to the complainant addressing each element

thereof and, where appropriate, recommending a course of action. In the

event the complainant disagrees with this determination and makes a written

request for reconsideration or clarification, specifying each reason the

complainant disagrees with the initial determination, the Committee shall

consider such request and within 30 Business Days after receipt thereof

shall render its final written decision to complainant, addressing each

element thereof and, where appropriate, recommending a course of action.