Steuben Gas Storage Company

Original Volume No. 1

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Effective Date: 10/01/2008, Docket: RP08-610-000, Status: Effective

Second Revised Sheet No. 131 Second Revised Sheet No. 131

Superseding: First Revised Sheet No. 131

 

GENERAL TERMS AND CONDITIONS

(Continued)

 

or tender is caused by an event of force majeure on Seller's system, as

defined in Section 9 of these General Terms and Conditions.

 

2.6 Complaints: In the event that a Customer or potential Customer has

a complaint relative to service under this Volume No. 1, the

Customer shall:

 

(a) Provide a description of the complaint, verbally or in writing,

including the identification of the storage request (if applicable),

and communicate it to:

 

Steuben Gas Storage Company

 

Ron E. Happach - VP, Commercial Operations

Two Brush Creek Boulevard, Suite 200

Kansas City, Missouri 64112

 

(b) Within forty eight (48) hours, or two business days, whichever is

later from the day of receipt of a complaint, Seller will respond

initially to the complaint and Seller shall respond in writing

within thirty (30) days advising Customer or potential Customer of

the disposition of the complaint.

 

2.7 Information: Any person may request information on the pricing or

other terms of Storage Service and/or capacity availability by

contacting Seller at the following:

 

Steuben Gas Storage Company

Ron E. Happach - VP, Commercial Operations

Two Brush Creek Boulevard, Suite 200

Kansas City, Missouri 64112

 

2.8 Relationship with Marketing Affiliates:

 

(a) No officers of Seller serve as officers of any marketing affiliates

of Seller. No employees are common to Seller and any marketing

affiliates. Seller and its marketing affiliates have certain common

directors who serve on the Boards of Directors of Seller and its

marketing affiliates.