Southwest Gas Storage Company

First Revised Volume No. 1

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Effective Date: 05/25/2003, Docket: RP00-471-001, Status: Effective

First Revised Sheet No. 108 First Revised Sheet No. 108 : Effective

Superseding: Original Sheet No. 108

GENERAL TERMS AND CONDITIONS

(Continued)

 

 

2. REQUESTS FOR SERVICE (Continued)

 

2.5 Southwest may require such other information as is required to

comply with regulatory reporting or filing requirements.

 

2.6 A request for Firm Storage Service hereunder, other than capacity

release pursuant to Section 6, must be accompanied by one (1)

month's payment of the applicable Capacity Charge and

Deliverability Charge in accordance with Section 3.1 of Rate

Schedule FSS to be deemed a valid request. Such payment must be

made by Shipper to Southwest. When service is commenced, this

payment plus the interest accrued from the date payment is

received until the date service has commenced will be used to

offset Shipper's monthly bill. If Shipper's request expires,

Southwest will refund Shipper's payment plus the accrued interest

from the date payment is received until the refund is sent to

Shipper. For purposes of this Section, accrued interest will be

computed in a manner consistent with Section 154.501(d) of the

Commission's Regulations.

 

2.7 In the event that any information provided by Shipper or potential

Shipper in this Section 2 changes or is expected to change,

Shipper or potential Shipper shall provide prompt written notice

of such changes to Southwest.

 

2.8 In the event that a Shipper or potential Shipper may have

any complaints, Shipper or potential Shipper shall:

 

(A) Provide Southwest a written description of the complaint,

including the identification of Shipper's contract number or

request for service, whichever is applicable, by contacting

Southwest at the following:

 

Southwest Gas Storage Company

Attn: Customer Services

P. O. Box 4967

Houston, Texas 77210-4967

Phone: (713) 627-4272 or

1-800-275-7375

 

(B) Southwest shall respond initially within forty-eight (48)

hours and in writing within thirty (30) days advising Shipper

or potential Shipper of the disposition of the complaint.