Venice Gathering System, L. L. C.

Original Volume No. 1

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Effective Date: 09/22/2004, Docket: RP04-456-000, Status: Effective

First Revised Sheet No. 205 First Revised Sheet No. 205 : Effective

Superseding: Original Sheet No. 205

GENERAL TERMS AND CONDITIONS

(Continued)

22.4 Response to Complaints

VGS will provide a written response to all complaints

within thirty (30) days of the receipt of the written

complaint. It is VGS' policy to comply with all applicable

regulations while continuing to work with its customers to

resolve any concerns regarding its transportation services.

VGS' priority is to resolve all complaints on an informal

basis knowing that most problems are based on

misunderstandings, rather than any willful violation of the

Commission's regulations.

23. STANDARDS OF CONDUCT

Information required to be made available pursuant to Order

No. 2004, et seq., as set forth in 18 C.F.R. Section 358, is

posted on VGS' Internet Home Page.