Venice Gathering System, L. L. C.

Original Volume No. 1

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Effective Date: 01/01/1998, Docket: CP97-533-002, Status: Effective

Original Sheet No. 204 Original Sheet No. 204 : Effective

 

 

GENERAL TERMS AND CONDITIONS

(Continued)

 

22. COMPLAINT PROCEDURES

 

22.1 Customer Complaints

 

Any Customer or potential Customer (hereafter

Complainant) who believes that VGS has unduly discriminated

against that Complainant, may file a complaint with VGS.

All complaints shall be in writing and sent to VGS,

Attention Manager-Transportation Services. Such complaint

shall list all alleged discriminatory practices or unfair

treatment and provide all evidence supporting the

allegations.

 

22.2 VGS' Investigation

 

Upon receipt of a written complaint, VGS shall

date-stamp such complaint and acknowledge receipt of the

complaint by letter within forty-eight (48) hours. VGS will

promptly begin to review and attempt to resolve the

complaint.

 

22.3 Discussion of Complaints

 

VGS will make available a representative to discuss

the allegations with the Complainant at VGS' corporate

offices during normal business hours within five (5) working

days of receipt of a complaint. The purpose of such a

meeting is to attempt to informally resolve any problems

and/or to continue the gathering of facts and information

concerning the alleged undue discrimination or unfair

treatment.