Sea Robin Pipeline Company, LLC

Second Revised Volume No. 1

 Contents / Previous / Next / Main Tariff Index

 

 

Effective Date: 10/01/2007, Docket: RP07-683-000, Status: Effective

First Revised Sheet No. 112 First Revised Sheet No. 112 : Effective

Superseding: Original Sheet No. 112

 

GENERAL TERMS AND CONDITIONS

(Continued)

 

 

2. REQUESTS FOR SERVICE (Continued)

 

of the original Service Agreement by notifying Sea Robin in

writing of its desire to have the Service Agreement reactivated

and stating the term for which service is desired, not to exceed

the term specified in the original Service Agreement.

 

2.10 Credit Information

 

In addition to three (3) credit references and a list of

affiliates, Shipper shall, if requested, supply Sea Robin with

its most recent audited or otherwise verified financial

statements, annual report and Form 10-K or alternate credit

information sufficient to demonstrate that Shipper will be able

to meet its financial obligation under a Service Agreement. Sea

Robin will not deny the service requested if Shipper posts

security in an amount equal to three (3) months billing

assuming full contract quantity in accordance with Section 15.2

of the General Terms and Conditions.

 

2.11 Any potential Shipper that has a complaint against Sea Robin

with regard to transportation service may file a complaint with

Sea Robin. Potential Shippers are all current transportation

customers of Sea Robin, and all persons who have pending

requests for transportation service or for information regarding

transportation service on Sea Robin. The procedures for filing

and resolving complaints will be in accordance with the

following:

 

(a) All complaints of potential Shippers should be directed in

writing to Sea Robin Pipeline Company, LLC, Attention:

Customer Services, P.O. Box 4967, Houston, Texas 77210-

4967, Telephone: (713) 627-4272 or 1-800-275-7375. Each

complaint should clearly identify the specific activity or

lack of activity that Sea Robin has undertaken which gave

rise to the complaint.

 

(b) Sea Robin will maintain a record of all complaints received

by Customer Services for a period of three years.

 

(c) Customer Services will be responsible for notifying the

appropriate departments that will investigate each

complaint.