Sabine Pipe Line Company LLC
Second Revised Volume No. 1
Contents / Previous / Next / Main Tariff Index
Effective Date: 07/31/1993, Docket: RS92- 78-003, Status: Effective
Original Sheet No. 288 Original Sheet No. 288 : Superseded
16. COMPLAINT PROCEDURES
16.1 Shipper Complaints
Any Shipper or potential Shipper (hereafter
Complainant) who believes that Sabine has unduly
discriminated against that Complainant, may file a
complaint with Sabine. All complaints shall be in
writing and sent to Sabine, attention Manager -
Transportation & Exchange. Such complaint shall list
all alleged discriminatory practices or unfair
treatment and provide all evidence supporting the
16.2 Sabine's Investigation
Upon receipt of a written complaint, Sabine shall date-
stamp such complaint and acknowledge receipt of the
complaint by letter within forty-eight (48) hours.
Sabine will promptly begin to review and attempt to
resolve the complaint.
16.3 Discussion of Complaints
Sabine will make available a representative to discuss
the allegations with the Complainant at Sabine's
corporate offices during normal business hours within
five (5) working days of receipt of a complaint. The
purpose of such a meeting is to attempt to informally
resolve any problems and/or continue the gathering of
facts and information concerning the alleged undue
discrimination or unfair treatment.
16.4 Response to Complaints
Sabine will provide a written response to all
complaints within thirty (30) days of the receipt of
the written complaint as described in Subsection 16.1.
It is Sabine's policy to comply with all applicable
regulations while continuing to work with its customers
to resolve any concerns regarding its transportation
services. Sabine's priority is to resolve all
complaints on an informal basis knowing that most
problems are based on misunderstandings, rather than
any willful violation of the Commission's regulations.