Sabine Pipe Line Company LLC

Second Revised Volume No. 1

Effective Date: 07/31/1993, Docket: RS92- 78-003, Status: Effective

Original Sheet No. 288 Original Sheet No. 288 : Superseded

16. COMPLAINT PROCEDURES

16.1 Shipper Complaints

Any Shipper or potential Shipper (hereafter

Complainant) who believes that Sabine has unduly

discriminated against that Complainant, may file a

complaint with Sabine. All complaints shall be in

writing and sent to Sabine, attention Manager -

Transportation & Exchange. Such complaint shall list

all alleged discriminatory practices or unfair

treatment and provide all evidence supporting the

allegations.

16.2 Sabine's Investigation

Upon receipt of a written complaint, Sabine shall date-

stamp such complaint and acknowledge receipt of the

complaint by letter within forty-eight (48) hours.

Sabine will promptly begin to review and attempt to

resolve the complaint.

16.3 Discussion of Complaints

Sabine will make available a representative to discuss

the allegations with the Complainant at Sabine's

corporate offices during normal business hours within

five (5) working days of receipt of a complaint. The

purpose of such a meeting is to attempt to informally

resolve any problems and/or continue the gathering of

facts and information concerning the alleged undue

discrimination or unfair treatment.

16.4 Response to Complaints

Sabine will provide a written response to all

complaints within thirty (30) days of the receipt of

the written complaint as described in Subsection 16.1.

It is Sabine's policy to comply with all applicable

regulations while continuing to work with its customers

to resolve any concerns regarding its transportation

services. Sabine's priority is to resolve all

complaints on an informal basis knowing that most

problems are based on misunderstandings, rather than

any willful violation of the Commission's regulations.