Sabine Pipe Line Company LLC

Original Volume No. 1

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Effective Date: 04/01/2006, Docket: RP06-265-000, Status: Effective

First Revised Sheet No. 288 First Revised Sheet No. 288 : Effective

Superseding: Original Sheet No. 288

16. COMPLAINT PROCEDURES

 

16.1 Shipper Complaints

 

Any Shipper or potential Shipper (hereafter Complainant) who

believes that Sabine has unduly discriminated against that

Complainant, may file a complaint with Sabine. All

complaints shall be in writing and sent to Sabine,

Attention: Vice President. Such complaint shall list all

alleged discriminatory practices or unfair treatment and

provide all evidence supporting the allegations.

 

16.2 Sabine's Investigation

 

Upon receipt of a written complaint, Sabine shall date-stamp

such complaint and acknowledge receipt of the complaint by

letter within forty-eight (48) hours. Sabine will promptly

begin to review and attempt to resolve the complaint.

 

16.3 Discussion of Complaints

 

Sabine will make available a representative to discuss the

allegations with the Complainant at Sabine's corporate

offices during normal business hours within five (5) working

days of receipt of a complaint. The purpose of such a

meeting is to attempt to informally resolve any problems

and/or continue the gathering of facts and information

concerning the alleged undue discrimination or unfair

treatment.

 

16.4 Response to Complaints

 

Sabine will provide a written response to all complaints

within thirty (30) Days of the receipt of the written

complaint as described in Subsection 16.1. It is Sabine's

policy to comply with all applicable regulations while

continuing to work with its customers to resolve any

concerns regarding its transportation services. Sabine's

priority is to resolve all complaints on an informal basis

knowing that most problems are based on misunderstandings,

rather than any willful violation of the Commission's

regulations.