UGI LNG, Inc

Original Volume No. 1

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Effective Date: 06/01/2009, Docket: RP09-365-000, Status: Effective

Original Sheet No. 74 Original Sheet No. 74

 

(iii) Data Elements/Dictionaries -

 

Version 1.7: 5.4.1, 5.4.2, 5.4.3, 5.4.4**, 5.4.5, 5.4.6

through 5.4.12**, 5.4.13, 5.4.14, 5.4.15, 5.4.16,

5.4.17, 5.4.18**, 5.4.19**, 5.4.20, 5.4.21 and 5.4.22.

 

(g) Contracts

 

Version 1.7: 6.3.3.

 

24. INTERPRETATION OF RATES AND QUANTITIES IN THERMAL UNITS

 

To the extent that any provision of any Rate Schedule or

related Service Agreement references a rate or quantity per Mcf,

such provision shall be restated to reference a rate or

quantity per Dt by a conversion factor of 1.035 Dt per Mcf.

 

25. COMPLAINT PROCEDURES

 

25.1 Customers are encouraged to work with Company to resolve

problems on an informal basis prior to filing a formal complaint.

 

25.2 In the event of an unresolved problem, Customer should

submit a complaint in writing to Company at the following address:

 

UGI LNG Company

Attention: Facilities Manager

5665 Leesport Avenue

Temple, PA 19610

 

25.3 Company will respond orally to the complaint within 48

hours of receipt thereof, and respond in writing within 30

days of receipt thereof setting forth the conclusions

reached by Company and the actions, if any, that will be

undertaken.

 

25.4 The parties' participation in the foregoing procedures

shall not be construed as a waiver of any legal or

administrative rights which the parties may have.

 

26. EXTENSION OF SERVICE AGREEMENT

 

Prior to the expiration of the term of a Part 284 service

agreement, Company and Customer may mutually agree to an extension

of the term of the service agreement (the exact length of which is

to be negotiated on a case-by-case basis, in a not unduly

discriminatory manner).