UGI LNG, Inc
Original Volume No. 1
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Effective Date: 06/01/2009, Docket: RP09-365-000, Status: Effective
Original Sheet No. 74 Original Sheet No. 74
(iii) Data Elements/Dictionaries -
Version 1.7: 5.4.1, 5.4.2, 5.4.3, 5.4.4**, 5.4.5, 5.4.6
through 5.4.12**, 5.4.13, 5.4.14, 5.4.15, 5.4.16,
5.4.17, 5.4.18**, 5.4.19**, 5.4.20, 5.4.21 and 5.4.22.
Version 1.7: 6.3.3.
24. INTERPRETATION OF RATES AND QUANTITIES IN THERMAL UNITS
To the extent that any provision of any Rate Schedule or
related Service Agreement references a rate or quantity per Mcf,
such provision shall be restated to reference a rate or
quantity per Dt by a conversion factor of 1.035 Dt per Mcf.
25. COMPLAINT PROCEDURES
25.1 Customers are encouraged to work with Company to resolve
problems on an informal basis prior to filing a formal complaint.
25.2 In the event of an unresolved problem, Customer should
submit a complaint in writing to Company at the following address:
UGI LNG Company
Attention: Facilities Manager
5665 Leesport Avenue
Temple, PA 19610
25.3 Company will respond orally to the complaint within 48
hours of receipt thereof, and respond in writing within 30
days of receipt thereof setting forth the conclusions
reached by Company and the actions, if any, that will be
25.4 The parties' participation in the foregoing procedures
shall not be construed as a waiver of any legal or
administrative rights which the parties may have.
26. EXTENSION OF SERVICE AGREEMENT
Prior to the expiration of the term of a Part 284 service
agreement, Company and Customer may mutually agree to an extension
of the term of the service agreement (the exact length of which is
to be negotiated on a case-by-case basis, in a not unduly