Petal Gas Storage, L. L. C.

Original Volume No. 1

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Effective Date: 01/09/2010, Docket: RP10-229-000, Status: Effective

Fourth Revised Sheet No. 108A Fourth Revised Sheet No. 108A

Superseding: Third Revised Sheet No. 108A

 

GENERAL TERMS AND CONDITIONS (Continued)

 

(i) After Petal's receipt of an Customer's request for re-evaluation,

including all required information pursuant to NAESB WGQ Standard 0.3.8

(Customer's Request), within five (5) Business Days, Petal should

provide a written response to the Customer's Request. Such written

response should include either a determination of creditworthiness

status, clearly stating the reason(s) for Petal's decision, or an

explanation supporting a future date by which a re-evaluation

determination will be made. In no event should such re-evaluation

determination exceed twenty (20) Business Days from the date of the

receipt of the Customer's Request unless specified in Petal's tariff or

if the parties mutually agree to some later date.

 

(j) In complying with the creditworthiness related notifications pursuant to

the applicable NAESB WGQ standards, the Customer(s) and Petal may

mutually agree to other forms of communication in lieu of Internet E-

mail notification.

 

3.6 Request Validity. If Petal has tendered a storage or transportation

service agreement for execution to Customer and Customer fails to execute

the agreement as tendered within 30 consecutive days from the date the

agreement is received by Customer, Petal may consider Customer's service

request void. For service under Rate Schedule FSS, FSS-1, ISS, FTS, or

ITS, Petal will not be required to tender an agreement to Customer for

execution that relates to requests for service for which Petal does not

have sufficient available firm capacity.

 

3.7 Customer's Performance. Customer is required to provide to Petal any

information required for Petal to comply with any FERC reporting or

other requirements.

 

3.8 Complaints. In the event that a Customer or potential Customer has a

complaint relative to storage and transportation service under this

Volume No. 1, the Customer shall provide a description of the complaint,

verbally or in writing, including the identification of the service

request (if applicable), and communicate it to:

 

Petal Gas Storage, L.L.C.

Attn: Mark Burney

1100 Louisiana Street

Houston, TX 77002

Phone: (713) 381-7939

Fax: (713) 381-7995

 

Petal will verbally respond initially within 48 hours, or two (2) Business

Days, whichever is later, from the day of receipt of a complaint. Petal

shall respond in writing within 30 days of receipt of the complaint advising

Customer or a potential Customer of the disposition of the complaint.