Panther Interstate Pipeline Energy, L.L.C.
Original Volume No. 1
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Effective Date: 02/01/2004, Docket: CP03-338-001, Status: Effective
Original Sheet No. 52 Original Sheet No. 52 : Effective
19. APPLICABLE REGULATIONS
This Tariff, including these General Terms and Conditions, and the
respective obligations of the parties under transportation service
agreements are subject to valid laws, orders, rules and regulations of
duly constituted authorities having jurisdiction and are subject to
change from time to time by addition, amendment or substitution as
provided by law.
20. CODE COMPLIANCE
It shall be the Shipper's sole responsibility to purchase, install,
operate, and maintain Shipper's facilities or equipment used for
odorizing, handling, manufacturing, storing, transporting or
distributing natural gas delivered to or received from Transporter in
compliance with all applicable local, State, and Federal codes, rules,
and regulations. Transporter shall not be held responsible for any
damages resulting from Shipper's noncompliance even if such is known to
21. WEB SITE ACCESS AND COMPLAINTS
21.1 Access to Internet Web Site: Information about Transporter's
system, its capacity, its services and procedures for requesting
its services, including a form for requesting service and
information about submitting an offer to release capacity, shall
be provided on Transporter's HTML web page, accessible via the
Internet's World Wide Web, at www.panthercompanies.com.
21.2 System and Service Information: Information on the availability,
pricing, or other terms of transportation services will be made
available on Transporter's Internet web site.
21.3 Service Complaints: Shippers are encouraged to resolve any
disputes informally with Transporter. A formal complaint
concerning any transportation services offered by Transporter
shall be directed in writing to Luis M. Guzman, Vice President,
Panther Energy Services, Inc., 14405 Walters Road, Houston, Texas
77014-1337, (832) 552-3600 (phone), (832) 552-4030 (fax),
email@example.com (e-mail). Transporter will respond
initially to the complaint within five Business Days, and in
writing within thirty (30) days.