Northwest Pipeline Corporation G P

Fourth Revised Volume No. 1

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Effective Date: 01/31/2008, Docket: RP08-130-000, Status: Effective

Original Sheet No. 243 Original Sheet No. 243 : Effective

 

 

GENERAL TERMS AND CONDITIONS (Continued)

 

18. COMPLAINT PROCEDURES

 

18.1 Shippers are first encouraged to work with Transporter to resolve

problems on an informal basis, prior to filing a formal complaint.

 

18.2 In the event of an unresolved problem, Shipper should submit a

complaint in writing to Transporter at the following address:

 

Attention: Director, Marketing Services

Northwest Pipeline GP

P.O. Box 58900

295 Chipeta Way

Salt Lake City, UT 84158-0900

 

18.3 Transporter will respond initially within 48 hours and in writing

within 30 days to such complaints.

 

18.4 If Shipper has exhausted all options in Sections 18.1

through 18.3, further discussion may be pursued with the Vice President,

Customer Services and Rates.

 

18.5 A Shipper may also file a complaint with the Commission pursuant

to 18 CFR Section 385.206 of the Commission's regulations.