Northern Natural Gas Company

Fifth Revised Volume No. 1

Effective Date: 11/22/2003, Docket: RP03-398-000, Status: Effective

Second Revised Sheet No. 278 Second Revised Sheet No. 278 : Effective

Superseding: First Revised Sheet No. 278

GENERAL TERMS AND CONDITIONS

b) Such reduction is conditioned on Northern's reasonable

verification that the firm industrial customer was and is

being served exclusively by Northern on a firm basis. A

hardship request may be submitted at any time prior to or

after the actual loss of load provided the date on which the

load was lost is specified.

A TF Shipper which is eligible for hardship relief shall

submit to Northern an affidavit identifying the lost

load(s), the date on which such load was lost, and the firm

entitlement level associated with such lost load. The TF

Shipper shall specify the level of service within each TF

tier which should be reduced a result of the loss.

Northern shall reduce the level of service within each TF

tier as specified by the TF Shipper to the first of the

month following the date on which the load was lost if the

hardship request was filed within thirty (30) days of such

loss; otherwise, to the first of the month following the

date on which its hardship request was actually filed.

c) To the extent that the firm industrial customer does not

exclusively purchase or transport all volume from Northern,

Northern will provide hardship relief on a prorata basis to

its portion of all the TF Shippers firm requirements if the

TF Shipper receives commensurate relief from all other

pipelines. However, if Northern bypasses directly to a firm

enduser of a TF Shipper, Northern will provide hardship

relief equal to the firm quantity associated with such

bypass.

d) Paragraphs a and b will also apply to a firm direct customer

of Northern.

e) Pregranted abandonment authorization shall be in effect for

reductions made pursuant to this Section 42.