Northern Natural Gas Company

Fifth Revised Volume No. 1

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Effective Date: 02/21/2009, Docket: RP01-223-004, Status: Effective

Seventh Revised Sheet No. 220 Seventh Revised Sheet No. 220 : Pending

Superseding: Substitute Fifth Revised Sheet No. 220

GENERAL TERMS AND CONDITIONS

Requests for Service. The specific information and format required

from a Shipper for a Valid Request for Service under Rate Schedules

TF, TI, TFX, LFT, VFT, SMS, FDD and IDD are set forth at Section 27 of

the "GENERAL TERMS AND CONDITIONS".

Procedures Regarding Complaints.

a) For purposes of FERC Order No. 497, all oral and written

complaints should be directed to:

Northern Natural Gas Company

1111 South 103rd Street

Omaha, Nebraska 68124-1000

Attn: Dari R. Dornan, Senior Counsel

Phone: (402) 398-7077

b) The recipient of the complaint will contact the appropriate person

for further review/resolution. Northern will initially respond to

the complainant within 48 hours of the complaint. Northern will

respond in writing to the complainant within 30 days of the

complaint. The response shall indicate the validity of the

complaint and what corrective actions, if any, should be taken.