Northern Natural Gas Company

Fifth Revised Volume No. 1

Effective Date: 04/17/2010, Docket: RP10-502-000, Status: Effective

Eighth Revised Sheet No. 219 Eighth Revised Sheet No. 219

Superseding: Seventh Revised Sheet No. 219

GENERAL TERMS AND CONDITIONS

Rate Schedule or Service Agreement on behalf of Shipper that fails to

comply with the terms which materially affects the operation of

Northern of the Rate Schedule or Service Agreement. Northern shall

apply all Terms and Conditions of this Tariff in a not unduly

discriminatory manner.

16. SUSPENSION OR TERMINATION OF SERVICE DUE TO DEFAULT

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In the event that Shipper fails to comply with the terms contained in

the applicable Rate Schedule and/or the terms of the Service

Agreement, (other than billing disputes, which is addressed in

Section 8 of the GENERAL TERMS AND CONDITIONS of this Tariff), in

addition to any remedy it may have and upon receipt of any

appropriate regulatory approval, if any, Northern may suspend or terminate

service hereunder after implementing a thirty (30) day notification

procedure to such Shipper. The notification procedure consists of a first

notice that would inform the Shipper that it has twenty (20) days to

correct the default, and a second notice to the Shipper that would

inform the Shipper that service will be suspended or terminated in

ten (10) days. Northern will also provide the Commission at least 30 days

notice that it will terminate service to the Shipper. Northern shall have

the right to waive any provision of the applicable Rate Schedule or

Service Agreement; provided, however, that no such waiver shall operate or

be construed as a waiver of any other existing or future default or

defaults, whether of a like or different character.

17. STANDARDS OF CONDUCT

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Procedures Regarding Complaints.

1) All oral and written complaints regarding transactions with an

affiliate should be directed to:

Northern Natural Gas Company

1111 South 103rd Street

Omaha, Nebraska 68124-1000

Attn: Chief Compliance Officer

Phone: (402) 398-7091

2) The recipient of the complaint (or designee) will contact the

appropriate person for further review/resolution. Northern will

initially respond to the complainant within 48 hours of the

complaint. Northern will respond in writing to the complainant

within 30 days of the complaint. The response shall indicate the

validity of the complaint and what corrective actions,

if any, should be taken.