Northern Border Pipeline Company

First Revised Volume No. 1

Effective Date: 05/01/2029, Docket: RP01-288-000, Status: Accepted

Third Revised Sheet Number 295 Third Revised Sheet Number 295 : Superseded

Superseding: Second Revised Sheet Number 295

GENERAL TERMS AND CONDITIONS

31. COMPLAINT PROCEDURE (Continued)

(e) When full review of the complaint has been completed, Company

shall direct a written response to the complaining party

which, inter alia, shall demonstrate either (i) that the

complaining party has failed to establish any conduct or

practice which is contrary to Company's Tariff or the

Commission's Regulations, or (ii) that corrective action has

been determined to be warranted. In the event that corrective

action is deemed warranted, Company will set forth a remedy.

32. INTERNET ACCESS

32.1 Internet Access

Company shall provide access to its Informational Postings

and Customer Activities sites via a designated Internet web

site.

At a minimum, Company's designated site shall be accessible

via the public Internet. This specifically does not

preclude location of the designated site on a private

intranet as long as the designated site is accessible via

the public Internet. [4.3.7/v1.1]

For further information relative to Company's designated

Internet web site potential users should contact:

Internet Access Administrator - OMA 572

Northern Border Pipeline Company

Northern Plains Natural Gas, Operator

P.O. Box 3330

Omaha, Nebraska 68103-0330

Phone Number: (402) 398-7761

FAX Number: (402) 398-7875

Company has a technical support phone number if problems

accessing Company's designated Internet web site are

encountered.