Northern Border Pipeline Company

First Revised Volume No. 1

Effective Date: 08/01/2009, Docket: RP09-724-000, Status: Effective

Eighth Revised Sheet No. 295 Eighth Revised Sheet No. 295

Superseding: Substitute Seventh Revised Sheet No. 295

GENERAL TERMS AND CONDITIONS

31. COMPLAINT PROCEDURE (Continued)

(e) When full review of the complaint has been completed, Company

shall direct a written response to the complaining party

which, inter alia, shall demonstrate either (i) that the

complaining party has failed to establish any conduct or

practice which is contrary to Company's Tariff or the

Commission's Regulations, or (ii) that corrective action has

been determined to be warranted. In the event that corrective

action is deemed warranted, Company will set forth a remedy.

32. INTERNET ACCESS

32.1 Internet Access

Company shall provide access to its Informational Postings

and Customer Activities sites via a designated Internet web

site.

At a minimum, Company's designated site shall be accessible

via the public Internet. This specifically does not

preclude location of the designated site on a private

intranet as long as the designated site is accessible via

the public Internet.

For further information relative to Company's designated

Internet web site potential users should contact:

Northern Border Pipeline Company

TransCanada Northern Border Inc., its Operator

13710 FNB Parkway

Omaha, Nebraska 68154-5200

Phone Number: (800) 372-2982

FAX Number: (800) 372-2982

Company has a technical support phone number if problems

accessing Company's designated Internet web site are

encountered.